Privacy Notice

This is a courtesy translation. The Spanish Aviso de Privacidad is the legally binding version. Last updated: [DATE]. This notice is a draft pending legal review; the fields in brackets must be completed before publication.

1. Identity and address of the data controller

[FULL LEGAL NAME] (“Mexalink”), with its address at Corporativo Torela, Priv. Manuel Doblado 2721, Depto. 501-5, Calete, Tijuana, Baja California, C.P. 22044, Mexico, is responsible for processing your personal data under Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), its Regulations and other applicable rules.

For any matter related to this notice, email contacto@mexalink.com.mx or call +52 664 611 96 89.

2. Personal data we collect

We only collect the data you give us directly through the forms on this website, by email, by phone or by messaging:

• Identification data: first and last name.
• Contact data: email address, phone number and city.
• Details of the requested service: origin, destination, dates, times, number of passengers, luggage, flight number and any comments you include.

We do not collect sensitive personal data or financial data through this website.

3. Purposes of processing

Primary purposes, necessary for our relationship with you:

• Handling and following up on your quote or information request.
• Coordinating, providing and confirming the transportation services you book.
• Issuing the corresponding invoices.

Secondary purposes, which are not necessary for our relationship and which you may refuse:

• Sending information about services, promotions and news.
• Quality and customer satisfaction surveys.

If you do not want your data used for secondary purposes, tell us at contacto@mexalink.com.mx. Refusing will not prevent you from receiving the services you request.

4. Data transfers

Your personal data may be shared with the drivers and transportation providers who actually carry out the service you book, only as far as needed to provide it. Apart from this and the cases set out in article 37 of the LFPDPPP, we do not transfer your data to third parties without your consent.

5. How to exercise your ARCO rights

You have the right to know what personal data we hold about you, what we use it for and the conditions of that use (Access); to ask us to correct your personal information if it is outdated, inaccurate or incomplete (Rectification); to ask us to delete it from our records when you consider it is not being used in line with the applicable principles and duties (Cancellation); and to object to the use of your personal data for specific purposes (Opposition).

To exercise any of these rights, send your request to contacto@mexalink.com.mx including:

1. Your full name and a way to send you our response.
2. A copy of an official ID that proves your identity.
3. A clear description of the data the request is about.
4. Any document that helps us locate your data.

We will respond within a maximum of [20] business days from receipt of your request.

6. Withdrawing consent

You may withdraw the consent you gave us to process your personal data at any time, using the same procedure described above. Please note that, for some purposes, withdrawing consent may mean we can no longer provide the service.

7. Cookies and tracking technologies

This website stores a cookie named lang to remember the language you choose. It [DOES / DOES NOT] use other cookies or tracking technologies. If it does, they are used for [PURPOSE: traffic analytics, campaign measurement, etc.]. You can disable cookies in your browser settings; doing so does not prevent you from using the site.

8. Changes to this privacy notice

This notice may change because of changes to our services, to applicable law or to our privacy practices. Any change will be published on this page, with the date of the last update.

9. Acceptance

By providing your personal data through the forms on this website, you confirm that you have read, understood and accepted the terms of this Privacy Notice.